Subscription Plans FAQ

No refund policy

Please note! Food, Events and Things (FEAT) Ltd, The Event Services Association (TESA) and Events Industry Forum (EIF), have a no refund policy for the Purple Guide publication.

How much does a subscription cost?

A subscription to access the content of the Purple Guide website at www.thepurpleguide.co.uk costs £25 for the year for a single user. There are also multi-user subscription plans available.

How do I pay for my subscription?

Payment can be made online by credit/debit card to Events Industry Forum Ltd. via PayPal. You do not need to open a PayPal account to purchase your subscription. Payment this way gives you instant access once the process has completed.

If you wish to pay by cheque or bank transfer, you may do so by selecting the invoice option during the subscription process. An invoice will be generated and sent by e-mail to your account address. Please follow the instructions on the invoice to pay for your subscription.

There is a Purchase Order box on the subscription form, the contents of which will be added to your invoice.

Your account will be activated within 10 days of payment being received and you will receive notification by e-mail when this is done. 

NB: You will not have access to the guide until payment has been received and fully processed.

Can I pay by purchase order and invoice?

Yes. When you complete the subscription form, there is an option to pay by invoice. If you select this, an e-mail will be sent to you with a PDF of the invoice.

NB If you opt for payment by invoice, you will not be able to access the guide immediately. We endeavour to activate accounts as soon as we receive notification of payment being received from our accounts team.

Will my subscription renew automatically?

No. You will be sent a reminder to renew your subscription by e-mail 30 days before your subscription expires and again 7 days prior to expiry. If you do not pay your renewal before expiry, your account will be closed and you will need to take out a new subscription.

Who are Food, Events and Things (FEAT) Ltd.?

Food, Events and Things (FEAT) Ltd. are the company which provides the secretarial support for The Event Services Association (TESA), a member of the Events Industry Forum (EIF), which produced the Purple Guide. FEAT manage the website and process the payments on behalf of EIF Ltd.

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